This PAIA Manual is published in accordance with Section 51 of the Promotion of Access to Information Act, 2 of 2000 (PAIA). The purpose of this manual is to assist individuals in understanding what records The Amber Room holds, how to request access to them, and the process that applies when submitting such a request. This manual also reflects The Amber Room’s obligations under the Protection of Personal Information Act 4 of 2013 (POPIA). The manual is made available to ensure transparency, enable the public to understand what information is accessible, and outline the procedures for gaining such access.
The Amber Room is an authorised financial services provider (FSP 43237). We provide a nationwide network of professional financial advisers. We help you make confident financial decisions through independent, objective advice that is tailored to your goals, your circumstances and stage in life. The Amber Room is a wholly owned subsidiary of BrightRock Holdings (Pty) Ltd, whose shareholder is Sanlam Life Limited. Certain operational, governance, compliance, technology and administrative support services are provided to The Amber Room through BrightRock Life Ltd under a shared-services model.
Registered address:
165 West Street, Sandown, Gauteng, 2146
Email: service@the-amber-room.co.za
Telephone: 0100 03 21 99
Information Officer
In compliance with PAIA and POPIA, The Amber Room has appointed an Information Officer registered with the Information Regulator.
Information Officer details:
Name: Noelene Dhani
Email: InformationOfficer@the‑amber‑room.co.za
Telephone: 0100 03 21 99
Registered address: 165 West Street, Sandown, Gauteng, 2146
The Information Officer is responsible for:
Responding to PAIA requests
Facilitating access to records
Ensuring POPIA compliance
Liaising with the Information Regulator
Guide on using PAIA
The Information Regulator publishes a guide to help individuals understand their rights and the procedures for requesting information.
This guide is available at: https://inforegulator.org.za
You may contact the Regulator directly:
Email: PAIAComplaints@inforegulator.org.za
Address: Woodmead North Office Park, 54 Maxwell Drive Woodmead, Johannesburg, 2191
Categories of records held by The Amber Room
The Amber Room holds various categories of records, including:
Publicly available records
Company profile
Services offered
Contact information
PAIA Manual
Public product information
These records can be accessed via the website without submitting a PAIA request.
Records available in terms of legislation
The Amber Room holds records under, among others:
Companies Act
Financial Advisory and Intermediary Services Act (FAIS)
Financial Intelligence Centre Act (FICA)
Income Tax Act and VAT Act
Labour legislation
POPIA
Cybercrimes Act
Records subject to these laws will only be disclosed as allowed by law.
Records that may be requested (subject to approval)
Operational and administrative records:
Policies, procedures, frameworks
Minutes of meetings
Supplier records
Sales and client interaction records
Financial records:
Annual financial statements
Tax records
Asset registers
Human resource records:
Employee information
Employment contracts
Training records
Recruitment information
Client‑related records:
Application forms
Service provider mandates
Advice records
Client communications
Legal records:
Contracts and agreements
Compliance records
Statutory submissions
Access is subject to the limitations outlined in PAIA and POPIA.
How to Request Access to a Record
In accordance with POPIA, data subjects may request confirmation of whether The Amber Room holds personal information about them and may request access to, or a description of, such personal information, subject to applicable legal requirements. To request access, the requester must follow the procedure in Section 53 of PAIA:
Step 1 — Complete the prescribed PAIA Form
Download Form 2 from our website or from the Regulator’s site:
www.the-amber-room.co.za
https://inforegulator.org.za
Step 2 — Submit the form and identity documents
Requests must be emailed to the Information Officer: InformationOfficer@the‑amber‑room.co.za
Requests must include:
Completed PAIA Form 2.
Sufficient details to identify the record.
Certified proof of identity.
· A person acting on behalf of another individual, company, trust, estate or other entity must provide sufficient proof of authority.
Postal or email address for correspondence.
Step 3 — Pay the prescribed fee
A request fee of R50 may apply (where applicable) (unless the request concerns your own personal information).
An access fee may apply if the request is granted.
The Amber Room will respond to requests within 30 days of receipt. Where permitted by PAIA, this period may be extended for a further 30 days, and the requester will be notified in writing of the extension. The Information Officer will provide banking details if applicable, once the request is received.
Grounds for refusal of access
The Amber Room may refuse access to a record in terms of PAIA, including where disclosure would:
Unreasonably reveal the personal information of a third party
Breach confidentiality obligations owed to a third party
Reveal trade secrets or commercially sensitive information
Prejudice contractual, commercial, or legal interests
Compromise security or safety
Constitute privileged information
If a request is denied, the requester will receive written reasons. If a requested record cannot reasonably be located or no longer exists, The Amber Room will notify the requester accordingly.
Remedies if a request is refused
The Amber Room does not have an internal appeal process. If you are dissatisfied with a decision, you may lodge a complaint with the Information Regulator.
Email: PAIAComplaints@inforegulator.org.za
Website: https://inforegulator.org.za
Availability of This Manual
This PAIA Manual is available:
On our website: www.the-amber-room.co.za
At our Sandton office.
From the Information Officer upon request (a reproduction fee may apply)
Updates to this policy
We may update this PAIA Manual from time to time. The latest version will always be available on our website.
Last updated: May 2026
If you would like to request access to a record, please download and complete the prescribed PAIA request form. Your request should include enough detail to identify the record, certified proof of identity, and proof of authority if you are acting on behalf of another person or entity. A request fee may apply where applicable, and an access fee may be payable if your request is granted.
The Amber Room will respond to access requests within 30 days of receipt. Where PAIA allows, this period may be extended for a further 30 days, and you will be notified in writing if this applies.